Customer Support & Service
Since 1983, Heinrich Wagner Sinto has put over 730 machines and systems into operation. Our experienced employees, who provide support to our customers within our service division, constitute an important factor for success. We consider the permanent supply of our customers with the requisite spare and wearing parts to be a core task, alongside consultancy when it comes to all questions about the equipment we supply. Our competent team offers you services including the following:
1) Spare and wearing parts
numerous parts in original equipment manufacturer quality available from stock, on request including professional installation at your site.
2) Repair and maintenance
all HWS equipment components on site or at our factory.
3) Conversions and extensions
If the requirements for production and efficiency change, it is not always necessary to invest in a new system. Because moulding systems have a service life of multiple decades and technological development is subject to constant change, it is possible here to expand and optimise an existing system through the modernisation and modification of system areas. Through these measures, individual system areas are brought in line with the latest engineering practice.
4) Services
for HWS equipment, as well as systems from other brands.
- Inspections with “To Do’s” recommendations
- Maintenance (in a team with your maintenance personnel or as a complete solution)
- Mould technology support
- 24/7 hotline for automation technology (optional, subject to a charge)
- We shall be happy to offer you a contract for remote maintenance and software optimisation
- System optimisation consultancy